Job Description

Are you a customer service professional looking to take your talents in a more entrepreneurial direction? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for an Assistant Resort General Manager with a real knack for great customer service. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we’re looking for, we want to talk to you!

OVERVIEW

As an Assistant Resort General Manager, you’ll assist the GM with operations and the continued profitability of the resort, and serve as the day-to-day point of contact for guests and residents. You'll be on-call 24 hours/day and handle everything from administrative activities, marketing, leasing and home sales, to property maintenance, budgeting, human resource management and, most importantly resident and guest relations.

JOB DUTIES

1. Ensure guests and residents receive the highest levels of customer service consistent with Sun's Customer Service philosophy.
2. Handle and resolve resident and guest complaints, inquiries and issues in a timely and professional manner.
3. Monitor, code, and approve all invoices; maintain petty cash and activity accounts while adhering to Sun's cash handling policies.
4. Enforce resort rules and regulations.
5. Promote and market resort to guests; ensure overall resort appearance is well maintained and groomed to Sun's curb appeal standards.
6. Handle and report emergencies that may arise onsite.
7. Coordinate team member selection, training, scheduling and development of direct reports and ensure all team members comply with appropriate policies and procedures.
8. Oversee and account for balancing of income nightly.
9. Coordinate timely distribution of rental increase and lease renewal notices (if applicable).
10. Market models, pre-owned, and brokered homes for sale in the resort.
11. Manage rent collection process, including collecting, posting and depositing income from leasing of rental sites; ensure bad debt is submitted to collections.
12. Review residency applications and approve or deny residency.
13. Report deficiencies, which would adversely affect the operation of the resort, to the RVP.
14. Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort.
15. Complete market surveys and insurance inspections as required.
16. Initiate and maintain local dealer relationships.
17. Coordinate and follow-up on service requests.
18. Assist with preparation of annual operating budget.
19. Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances.
20. Select, supervise, and review all contractual services as directed.
21. All other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Minimum of 2 years property/resort management experience, including 2 years supervisory experience
• Previous sales & leasing experience, preferred
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS, a plus
• Flexibility to respond to resort needs during non-business hours

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan 
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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