Associate Business Analyst Job at Intercontinental Exchange Holdings, Inc., Atlanta, GA

THhXNHVIYUsvVE10c0lvdHJkUTZiZ05pbVE9PQ==
  • Intercontinental Exchange Holdings, Inc.
  • Atlanta, GA

Job Description

Overview:

Job Purpose

We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions.

 

Responsibilities

  • Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
  • Analyze data to identify trends, support decision-making, and improve business processes
  • Document client requirements, issues, and enhancement requests clearly and concisely
  • Support product improvement by identifying common issues and suggesting enhancements
  • Assist with case resolution, tracking client concerns and ensuring timely follow-up
  • Work with cross-functional teams (e.g., product, support, development) to ensure client success
  • Maintain accurate records of interactions and analysis using CRM tools
  • Leverage internal knowledge bases and tools to support problem resolution and service delivery
  • Contribute to knowledge-sharing by creating or updating internal documentation and best practices
  • Monitor and manage task lists, ensuring priorities are met in line with service standards

Knowledge and Experience

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
  • 0-3 years relevant work experience
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities and meet deadlines
  • Eagerness to learn and grow in a fast-paced environment
  • Detail-oriented with a proactive and curious mindset
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Basic understanding of software applications or technology concepts is a plus (training provided)

Preferred

  • Internship or project experience in business analysis, customer support, or data analysis
  • Exposure to SaaS environments or client/server systems
  • Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.  

 

#LI-SF1

Job Tags

Full time, Work experience placement, Internship,

Similar Jobs

IT EBusiness Consulting Services, Inc

Senior UX Designer Job at IT EBusiness Consulting Services, Inc

 ...Position: Senior UX Designer Location: Baton Rouge, Louisiana. Resource must live in the state of Louisiana, 3 days a week minimum on site here in Baton Rouge. Required skills: A senior level UX Hands on Experience designer , who can work with client business... 

Toyota of Brookhaven

Quick Lube Technician - Toyota of Brookhaven Job at Toyota of Brookhaven

 ...Must have a valid driver license and be able to operate manual transmissions Prior experience as a technicians helper or apprentice preferred Effective communication and interpersonal skills Physical Requirements/Working Conditions Occasional exposure... 

Hire Our Heroes Veteran Job Board

Legal Admin Assistant - Digital Reporter Job at Hire Our Heroes Veteran Job Board

 ...proceeding. This is a high-demand career that offers flexible schedules, ongoing support & mentorship, & high earning potential. ENTRY-LEVEL - No Experience Required. We provide you with all the support you need to be successful. Digital Reporters (DR)s are not... 

Broadridge Financial Solutions

FTE-Assistant Digital Press Operator Job at Broadridge Financial Solutions

 ...Typically requires vocational training, apprenticeships or the equivalent experience-Performs tasks according to established procedures-Entry-level position with little or no prior relevant training or work experience-Work is prescribed and completed with close supervision... 

AO Globe Life

Work From Home Customer Service Representative Job at AO Globe Life

 ...We are looking for a motivated and customer-focused Work From Home Customer Service Representative to assist clients with their insurance...  .... Achieve sales and customer service goals while working remotely. Participate in ongoing training to improve product...