Job Description

Are you passionate about the automotive industry and delivering top-notch customer service? Jones Family of Dealerships in Lancaster, Pennsylvania is looking for a dedicated Automotive Service Advisor to be the vital link between our customers and our expert technicians. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer support, we want to hear from you! What You’ll Do:

• Welcome customers with a warm, friendly approach to ensure a positive service experience
• Listen attentively to customer concerns and accurately document vehicle issues
• Provide clear, knowledgeable explanations of recommended repairs and maintenance options
• Prepare precise estimates for service costs and time frames
• Coordinate with technicians to ensure efficient workflow and timely service completion.
• Keep customers informed on the progress of their vehicle’s repairs.
• Address customer concerns and resolve issues to ensure satisfaction.

What We’re Looking For:

• Valid driver’s license
• Previous experience as an automotive service advisor is a plus, but not necessary.
• Strong understanding of vehicles, including common issues and repair procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Problem-solving mindset with attention to detail and accuracy in documentation

Why Join Us?

• Attractive compensation with bonus potential.
• Opportunities to develop skills and progress within the company.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA)
• 401(k) plan with company match to help secure your future.
• Paid vacation, holidays, and sick time.
• Company-paid life insurance
• Discount pricing on purchases, services, labor, and parts.
• Referral program for bringing great talent into the team.
• Uniforms and professional laundering service are provided by us.

About Us: For over 64 years, Jones Family of Dealerships has been a trusted name in the automotive industry, providing exceptional service and fostering a team-oriented environment. We value our employees and believe in creating a workplace where you can grow, succeed, and feel appreciated. Join our team and become part of a company that truly values its people. Ready to take your career to the next level? Apply today

Job Tags

Holiday work, Full time,

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