Job Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

A Bell Person is responsible in assisting guests with a variety of needs during their stay such as helping guests with luggage and familiarizing them with their room, its features, and the eco-friendly nature of the Mondrian Hotel. This position must treat the guests in a friendly, courteous manner by continuing effort to deliver outstanding guest service. 

• Greet guests immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Organize and store luggage as necessary in a designated area.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
• Delivers messages to meeting facilities and guest rooms upon request.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
• Maintain communication with other hotel departments as it pertains to guest services.
• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Will assist in delivery of inter-company mail within Hotel Property.

Qualifications

• At least 1 year of progressive experience in a Bell Attendant role.
• Hotel experience is preferred with prior guest service a plus

Additional Information

Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

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