Job Description

We are a passionate and driven team committed to making a meaningful impact on our community. We are seeking a Client Manager to support our nonprofit clients, both new and existing, in their mission to expand their charitable reach. This role requires a proactive approach to innovative fundraising initiatives that enhance community contributions for our partnered charities.

The Client Manager will play a pivotal role in executing direct marketing campaigns and engaging with consumers to promote our client’s causes and missions. This position offers the exciting opportunity of advancing to a Management role within the company, contingent upon the successful execution of community-based marketing campaigns and the demonstrable contribution of outreach and funding for our clients.

 

Responsibilities of a Client Manager:

• Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele
• Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually
• Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
• Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
• Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
• Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations

Requirements of a Client Manager:

• While a background in customer service, sales, or marketing is preferred, it is not mandatory
• Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
• Exhibit a strong desire to actively contribute to the community by supporting charitable causes
• Available for in-person meetings and training sessions at our office
• Comfortably address both small and large groups, displaying strong communication skills
• Thrive in both independent and team-based work environments
• Exemplifying a solution-oriented attitude and a willingness to support team-members

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