Job Description
Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.
The Role Presidio is seeking a data-driven, operations-oriented data analyst to join our Managed Services team supporting our Managed Detection and Response (MDR) practice. This role is designed for someone early in their career who is eager to turn operational data into meaningful insight that drives customer retention, service optimization, and continuous improvement across the MDR lifecycle.
Responsibilities Include - Build and maintain dashboards and reporting views (Power BI, Excel, ServiceNow) to surface real-time MDR operational KPIs — including detection efficacy, response SLAs, alert volume, and platform health metrics.
- Collaborate with MDR Customer Success Managers (CSMs) and Service Delivery Managers (SDMs) to deliver data-driven recommendations during onboarding, QBRs, and renewal discussions.
- Analyze MDR customer telemetry, SOC activity, and support trends to identify churn risks, threat patterns, and opportunities for service expansion.
- Partner with engineering and platform teams to enhance the use of tools like Logz.io, LogRhythm, Palo Alto XDR, and threat intelligence platforms.
- Conduct ad-hoc analysis using SQL, Excel/Sheets, Python, or R to explore strategic questions, as well as operational report development such as:
- What telemetry sources generate the most actionable alerts?
- Where are response bottlenecks emerging within SOC operations?
- Which clients are under-utilizing the MDR service?
- Standardize and improve tracking of operational excellent in MDR including maturity progress, response time adherence, and detection coverage quality.
Required Skills And Professional Experience - Bachelor’s degree in Cybersecurity, Information Systems, Data Analytics, or a related field.
- 0–2 years of experience in data analysis, customer success operations, or managed services (internships welcome
- High proficiency with Excel/Google Sheets; familiarity with SQL or Python is a strong plus.
- Foundational understanding of MDR, SIEM/SOAR, and incident response concepts.
- Clear, concise communicator capable of conveying technical data to both technical and executive audiences.
- Curious mindset, attention to detail, and passion for operational excellence.
- Ability to work cross-functionally in a fast-paced, security-driven services environment.
Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.
Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.
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Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected] . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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