Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the United States and one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.

Job Title: Deskside Support Technician

Location: Taylor TX, 76574

Duration: 8 Months

Job Type: Contract

Work Type: Hybrid

Job Description:

• Provides support to Cowboys staff for technology related issues.

• Acts as an escalation point for all Tier 1 related technical inquiries.

• Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices.

• Maintains hardware and software on desktops and laptops across their site.

• Assists with support of VoIP phone system and cellular devices.

• Plan, design and implement special projects at the direction of IT staff

• Maintains technical proficiency on all Cowboys end-user computing platforms: o Windows and Apple Operating Systems.

• Microsoft Office Suite. o Internet based Applications. o Departmental Applications.

• IT Asset Management

• Assists with hardware and software deployments as well as procurement and installations.

• IT Asset Disposition.

• Manages and updates knowledge base documentation and procedures.

• Provide Event Support for all Dallas Cowboys related entities.

• Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support.

• Maintains Executive Support as well as provide an escalation point for issues.

Skills

• Desktop, Support, Troubleshooting, Hardware, mac, Windows, microsoft, Technical support, Imaging, Deployment

Top Skills Details

• Desktop, Support, Troubleshooting, Hardware, Mac, Windows, and Microsoft.

Additional Skills & Qualifications

• Minimum of a 4-year Bachelor's degree or educational equivalent preferred

• Minimum 2 years previous experience in an Information Technology support position

• Excellent general computer skills in both Microsoft Windows and Apple OS environments

• Ability to work well with people in a support and training role with strong communication skills

• Ability to effectively diagnose and repair computer hardware and software problems

• Understanding of computer networking concepts

• Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications

• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results

• Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds

• Display professional image and demeanor

• Ability to travel as needed and willing to provide on-site support for multiple locations

• Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed

Experience Level

• Intermediate Level

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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