Job Description

For over 19 year, our team of 350 professionals have been dedicated to the design , manufacturing and delivery of intelligent building automation for homes, hotels, and buildings. Zennio is positioned as one of the most innovative and growing international manufacturing companies of KNX products with an active market presence in 124 countries worldwide 🌏 We are an established company and a powerhouse in Europe and parts of the Middle East, and are now expanding the business into the USA market . This is an opportunity to get in early on the US expansion and grow the business and your career.

Working at Zennio means working in a vibrant , international, and high-performance technological company that offers an ideal environment for those who want to have a real impact on the organization's growth and are eager to take on challenging growth initiatives and be rewarded for it.

Creating Unlimited Possibilities within a Diverse, Global Organization

The Director, Technical & Sales Support Engineeris is responsible for leading and coordinating all national and regional technical functions that support commercial activity within the US and Canada, including project support, field operations, and pre-sales engineering. This role ensures North America region technical consistency, operational excellence and product alignment with both corporate technical and commercial strategies, while also overseeing the career development and daily performance of technical and support teams within the region.

Responsibilities and objectives:

• Coordinate and oversee all technical and sales support resources within the region both internal as well as external partners to ensure high performance, standardization, and efficient resource use
• Supervise project implementation and commissioning activities to deliver projects on time, to quality standards, with high customer satisfaction
• Lead the pre-sales engineering team to ensure accurate and competitive project documentation and support
• Align local strategies with CLIPS and Sales HQ guidelines to maintain process consistency and incorporate best practices.
• Define and optimize technical and product procedures, workflows, and tools to enhance operational efficiency and scalability
• Work closely with the Technical Marketing Manager to support creation of technical and product support documents, internal and external product marketing pieces.
• Manage performance reviews and development plans to build a strong and motivated support team
• Monitor KPIs and drive continuous improvement to ensure performance objectives are met
• Act as senior technical contact in the region to provide high-level support to clients and internal stakeholders. Will require occasional travel to customer site and industry events.
• Promote cross-functional collaboration to ensure project fluidity and internal communication

You will make an impact with these qualifications:

• Bachelor of Electrical Power Engineering, Mechanical Engineering , Automation, or equivalent
• Experience between 6 to 8 years in technical support/project roles
• Minimum 3 years leading multidisciplinary technical teams
• Strong leadership and team coordination
• In-depth technical knowledge ( KNX , automation, HVAC, lighting)
• Strategic thinking and hands-on execution
• Excellent communication and cross-functional management. Fluent in the English language.
• Experience with MS Office
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
• Must be 21 years of age and possess a valid US drivers license with limited violations.

The advantages of working at ZENNIO?

💶 Fixed annual salary

📄 Permanent contract.

🏨 Dental Insurance, Disability insurance and Health insurance. Employee assistance program. 401(k Matching) and Flexible spending account.

🏡 This is a Hybrid work role with a combination of work from home and work from office.

🕐 Work-time flexibility.

👩🏻‍🤝‍👨🏽 Excellent work environment.

💲 Special employee discounts: you too can live in a smart home!

🎁 Welcome pack: feel the Zennio brand from day one with our coolest merchandise.

🏖️ Paid time off

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