Job Description

zTrip is the largest taxi transportation company in North America, operating a diverse fleet of over 6,000 vehicles and employing more than 500 professionals across the U.S. We’re transforming the way people move with a focus on safety, reliability, and customer-first service. Our team is growing, and we’re looking for a  Fleet Operations Manager to lead the charge in Cincinnati, OH .

Position Overview:

We are seeking a dynamic, hands-on  Fleet Operations Manager to oversee the day-to-day operations of our Birmingham location. This role is ideal for a driven leader who thrives in a fast-paced environment and is passionate about optimizing performance, managing budgets, developing talent, and growing the business.

You’ll be responsible for overseeing both employees and independent contractor drivers, ensuring a high-performance operation while focusing on profitability, compliance, customer service, and team development.

Key Responsibilities of a Fleet Operations Manager:

• Profit & Loss (P&L) Ownership: Manage and optimize operational budgets; identify cost savings and revenue opportunities; analyze performance and drive financial results.
• Fleet & Operations Management: Oversee vehicle deployment, maintenance, safety, and compliance across our local fleet.
• Team Leadership: Recruit, train, and retain a high-performing team of drivers and support staff—both employees and independent contractors.
• Business Development: Identify and pursue local market growth opportunities; cultivate business partnerships and community relationships.
• Process Improvement: Implement operational best practices to increase efficiency and ensure consistent service quality.
• Driver Relations: Serve as the point of contact for driver support, ensuring high satisfaction and effective communication across a diverse team.
• Compliance & Safety: Ensure adherence to all city, state, and federal transportation regulations and company policies.

Qualifications of a Fleet Operations Manager:

• Strong understanding of P&L management and financial reporting.
• Proven leadership skills with experience managing teams of both employees and independent contractors.
• Excellent communication, organizational, and problem-solving skills.
• Business development and recruiting experience a strong plus.
• Ability to work flexible hours as needed to meet operational demands.
• Proficiency in Microsoft Office Suite and operational management systems.
• Bachelor’s degree in Business, Operations, or related field preferred (but not required).

What We Offer for a Fleet Operations Manager:

• Competitive salary + performance-based incentives
• Comprehensive benefits package (health, dental, vision, 401(k), etc.)
• Unlimited Paid Time Off
• Opportunities for advancement within a growing national organization
• A supportive, mission-driven team environment

Join Us:

At zTrip, we’re not just providing rides—we’re moving communities. If you’re a strategic leader who wants to make a tangible impact in a dynamic, growing organization, we want to hear from you.

Apply today and drive your career forward with zTrip!

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