Live Chat Representative Job at CityGreen Services, New York State

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  • CityGreen Services
  • New York State

Job Description

This is a remote position.

We are looking for a dynamic and customer-focused individual to join our team as a Live Chat Representative at CityGreen Services. As a Live Chat Representative, you will be the first point of contact for our customers, providing support and assistance through our online chat platform. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and provide support through live chat
  • Assist customers with product information, orders, and general inquiries
  • Resolve customer issues and escalate to the appropriate department when necessary
  • Maintain a high level of customer satisfaction through timely and effective communication
  • Collaborate with team members to ensure a seamless customer experience

Qualifications:

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous customer service experience preferred
  • Proficiency in typing and computer skills

Experience:

  • 1-2 years of customer service experience
  • Experience with live chat platforms is a plus

Requirements

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous customer service experience preferred
  • Proficiency in typing and computer skills


Job Tags

Full time, Remote work,

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