Job Description
What To Expect
The Reassignment team within the Property & Title department facilitates solar contract transfers by serving as a resource for the seller, buyer, escrow/title, and real estate agents throughout the home sale process. A Reassignment Agent provides information to sellers regarding the transfer of their solar agreement and answers all potential buyer’s questions and concerns. They generate Transfer Agreements, collect digital signatures, and confirm the validity of the document when the home sale closes. What You'll Do Manage and prioritize a high volume of internal and external inquiries via phone, email and chat requestsManage various tasks and responsibilities while maintaining excellent customer service, often under pressureCommunicate with all necessary parties about the required actions and timelines and ensure deadlines are metDemonstrate an understanding of contract terms and simplify contract language and solar basics for customersIndependently draft, review, and send contracts and/or associated documents in compliance with Tesla policiesExercise a high degree of discretion and independent judgment to evaluate each reassignment and determine how to best manage situations while avoiding lossesFollow process and protocols as outlined and directed by leadership
What You'll Bring 1+ years of experience in a customer-facing environmentExperience in real estate and/or mortgage industry preferredEvidence of exceptional ability and knowledge of Microsoft Office, Word, and ExcelExcellent written communication skills with keen attention to detailAbility to work independently and stay on task in a fast-paced environment without direct supervisionExcellent communication, negotiation, and problem-solving skills with the ability to build strong relationships with customers and internal team members
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Job Tags
Holiday work, Full time, Contract work, Temporary work, Flexible hours,