Job Description

Customer Relations Representative

Benefits:

Competitive base salary + commission
Performance-based bonuses
Flexible schedule
Paid time off
Growth and advancement opportunities
Comprehensive training and professional development
Partial remote work opportunities after one year

About Us:

For over two decades, our agency has proudly served the Astoria and greater NYC area, building a reputation for excellence in customer service. Our team consists of dedicated professionals, with more than half of our staff staying with us for over 12 years—a testament to the supportive and collaborative culture we've cultivated.

We believe in rewarding hard work and commitment, offering a competitive compensation package that includes a base salary with weekly and monthly bonuses. We also invest in our employees' success through ongoing training, mentorship, and career development. If you're looking for a dynamic, fast-paced environment with long-term growth potential, we'd love to meet you!

Role Overview:

As a Customer Relations Representative, you'll play a vital role in our agency's success by building strong client relationships and ensuring excellent service. You'll act as a trusted advisor, helping customers understand their insurance options and providing solutions tailored to their needs. This role is perfect for someone who thrives in a people-focused, sales-driven environment.

Key Responsibilities:

Build and maintain strong relationships with customers through proactive communication and follow-ups.
Provide prompt, accurate, and friendly service, assisting with inquiries about policies, coverage options, claims, billing, and more.
Educate customers about available products and services, ensuring they have the best solutions for their needs.
Support customer retention and satisfaction by delivering an outstanding client experience.

What We're Looking For:

Sales experience (inside sales, outside sales, retail sales, or telemarketing) preferred.
Strong relationship-building skills and a customer-focused mindset.
Excellent communication abilities - written, verbal, and active listening.
Motivated and proactive with a passion for helping people.
Ability to anticipate customer needs and provide tailored solutions.

If you're an energetic, people-oriented professional looking to grow your career in a supportive and high-performing environment, we'd love to hear from you! Apply today to join our team and make an impact in your community.
Employment Type: Full-Time
Salary: $ 134,000.00 168,000.00 Per Year

Job Tags

Full time, Flexible hours,

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