Job Description
Commercial Roofing Service Manager Location: Norfolk, VA (Serving the Hampton Roads Region)
Salary: $90,000–$120,000 + Full Benefits & Company Vehicle
Ready for a fresh start in a thriving market and the chance to lead a high-impact service team in one of Virginia’s busiest regions? Relocation support is available to help you make the move.
We’re working with a top-performing commercial roofing and exterior services contractor actively seeking a Service Department Manager to lead and grow their Hampton Roads service operations. This is a pivotal leadership role in a fast-moving regional office—perfect for someone ready to build out a high-performance team and deliver exceptional service that drives revenue and client retention.
This is not a role for the hands-off manager—you’ll be building the systems, mentoring the team, and steering the ship. If you’re a strong leader who thrives in a dynamic, fast-paced environment and loves bringing structure to chaos, this is your lane.
Why This Role Stands Out: - Leadership Impact: Direct and shape the entire service operation in a growing market
- Strategic Growth: Build a scalable, profitable service division from the inside out
- Autonomy & Ownership: Manage your department like a business—with full P&L responsibility
- Modern Tools: Leverage Procore, Salesforce, and other technologies to streamline operations
- Strong Support: Company vehicle, tech tools, relocation assistance, and full benefits included
What You’ll Be Doing: - Lead daily operations of the service department across the Hampton Roads region
- Hire, train, and manage service techs, managers, and administrative staff
- Set and monitor goals for safety, performance, efficiency, and customer satisfaction
- Collaborate with sales and executive teams to grow the service line and expand market share
- Oversee budgeting, forecasting, and fleet maintenance
- Improve workflows using operational software like Salesforce, Procore, or equivalents
- Ensure accurate job costing, timely billing, and clear client communication
What You Bring: - 5–7 years of commercial roofing experience, including 3+ years in a service/warranty leadership role
- Hands-on knowledge of systems such as TPO, BUR, Modified, Coatings, Metal, Tile, and Shingles
- Strong communication and team leadership skills
- OSHA 10 required; OSHA 30 preferred
- Tech-savvy with tools like Microsoft Office, Procore, Salesforce (or equivalent)
- Valid driver’s license (CDL preferred); ability to lift 50 lbs. and work at heights
- Bilingual English/Spanish strongly preferred
- Familiarity with fleet operations and maintenance a plus
Bonus Certifications (Preferred, Not Required): - OSHA 30
- CERTA
- Forklift, Rigging, Manlift, Crane CCL Training
- Manufacturer-specific certifications
Perks & Benefits: - Competitive Compensation: $100,000–$120,000 annually + performance bonuses
- Tools for Success: Company vehicle, gas card, phone, and laptop provided
- Comprehensive Benefits:
- Health, dental, and vision insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Critical illness and life insurance
- Short- and long-term disability plans
- Work-Life Balance: Generous paid time off and holidays to recharge
- Career Advancement: Opportunities to grow within a thriving company that values leadership and innovation
Ready to take the lead in a high-growth service department and make your mark in Hampton Roads?
Send your resume to [email protected] Job #16659341
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Job Tags
Holiday work, Temporary work, For contractors, Relocation package,